Freight Forwarding & Logistics · Frankfurt Airport Region
Bellara prepares freight inquiries, quotes, incoming invoices and calls. Your dispatch team reviews and approves.
Sound familiar?
Air freight, ocean freight, road or warehousing: inquiries arrive around the clock, dispatch is thinly staffed, and every email has to be read, assigned and answered.
A customer sends a request after closing time. The next morning, the email sits among forty others, and the quote doesn't go out until noon.
Where is my shipment? Are any documents missing? Every question pulls a dispatcher away from the actual work.
Incoming invoices from partners, carriers and agents: typing them in, matching, checking. And since 2025, German companies must be able to receive e-invoices.
How Bellara works
A freight inquiry comes in by email, and your office closed hours ago. Here is what happens with Bellara:
By email, web form or phone. Nothing gets lost.
Weight, dimensions, route, date. If anything is missing, Bellara politely asks the customer.
Based on your rates and rules, in your company's tone.
The finished draft is waiting for your dispatcher.
Review, approve, send. Or adjust it, just as you always would.
Inquiry, draft, approval and reply, all in one place.
Your quote is sent before your competitors are in the office.
The Bellara modules
We use the same technology at Bellara every day. We start with the module that saves you the most time.
Rate requests, customs questions, shipment status and accounting are sorted and routed to the right team, each with a draft reply.
Each freight inquiry becomes a quote draft for approval, based on your rates.
Incoming invoices are read, matched and prepared for accounting, including e-invoices.
Calls after hours are answered, and urgent matters go straight to your on-call team. The AI always says that it is an AI.
Every morning on a single page: open inquiries, quotes and anything unusual, by location if you like.
Control & data protection
at every key step
the analysis is free if it finds too little
one dedicated contact
based in Raunheim, happy to visit your office
Your contact
Bellara is based in Raunheim, just minutes from Frankfurt Airport. We use the workflows we set up for forwarders ourselves every day: inbox, invoices and daily report. You don't get slide decks. You get a system that runs, and a contact who knows it inside out.
Workflows already automated for
Frequently asked questions
We check this for your specific system during the workflow analysis. If there is no interface, we tell you openly and work through your inbox, exports and email.
Bellara adds to what you have instead of replacing it. We take over the routine around inquiries, invoices and calls. Your IT team stays in control of your systems.
No. The AI prepares drafts based on your rates and rules. A quote only goes out once your team has approved it.
The AI prepares information and documents, but it does not decide anything. Filing, review and responsibility stay with your specialists.
We store your cases on servers in Frankfurt. Every provider, some of them based in the US, is named in the data processing agreement, including what is stored where and for how long. Your data belongs to you.
With the workflow analysis: within two weeks we review your workflows and show you in writing where your office can save time. If we find less than 20 hours of relief per month, you pay nothing. After your peak season in January works well, too.
Within two weeks we review your workflows and show you in writing where your office can save time. If we find less than 20 hours of relief per month, you pay nothing.
Request a call back30 minutes by video or at your office · Phone +49 152 25612148 · office@bellara-group.com
